FAQs

Who is Lustre Cosmetics?

We are a small new business located in Hertfordshire, UK. We are a new makeup brand focused on creating the best make up products for anyone and everyone.

 

Where do you ship to and how long does shipping take?

We ship to UK (excluding Channel Islands) only at the moment.

Our 2 shipping options and delivery times are:

Royal Mail 2nd Class Signed For - 3 - 5 days

Royal Mail 1st Class Signed For - 1 - 2 days

All delivery times are estimates and apply after items have been shipped. They exclude Sundays. All orders are aimed to be shipped within 24 hours of purchase.

 

Can I get a refund or exchange an item?

For hygiene and safety reasons, we do not accept any refunds or exchanges.

 

Can I cancel an order?

If your item has not been delivered or shipped you can cancel your order by contacting us in our contact page.

 

Are your products vegan? 

All our product ingredients are listed on the product pages. We try to aim to make sure all our ingredients are certified vegan or at least vegetarian. All our products are gluten free and made with cosmetic grade or organic ingredients. Every product has been tested on ourselves and friends as we are confident in the ingredients we use.

 

Do you test on animals?

We do not test on animals. All our products are made with natural and human safe ingredients. This lets us test all our products on ourselves.